Answers from your docs
Add troubleshooting notes, known issues or a product document to your profile. Answers use them as context, so they match how your product actually works.
For support calls
Help the customer without putting them on hold.
Aside listens to the call, catches the customer’s question, and streams an answer beside your call using the troubleshooting notes and documents you gave it. When they share their screen, Screen Assist reads what’s on it.
Mac and Windows · No bot joins the call · Free 30-day trial
For support calls
Fewer holds, fewer callbacks.
Aside listens for the question and has an answer ready while you’re still talking.
Reads the error on screen
When a customer shares their screen, one hotkey answers what’s on it: an error message, a settings page, a form. Turn Screen Assist on in Settings.
Knows who’s talking
Every line is tagged You or Them, so Aside answers the customer’s question, not yours.
Ask anything mid-call
Press ⌥⌘A or Ctrl+Alt+A to type a question, like the steps to reset a setting, and keep talking while the answer streams in.
Notes for the ticket
Press Wrap up after the call for an overview, the customer’s questions, action items and a follow-up email draft.
Audio stays on your computer
Calls are transcribed on your computer. Aside’s servers don’t store your conversations.
A shift with Aside
Before, during and after.
01
Before your shift
Add your troubleshooting notes and product documents to your profile.
02
On the call
Answers appear as the customer asks. Use Screen Assist when they share their screen.
03
After the call
Wrap up the session and paste the summary and action items into the ticket.
What Aside is, and isn’t
Aside is for the agent on the call. It isn’t a help desk: it doesn’t create tickets, connect to your help desk software or report on your team. It sits beside the call and helps you answer.
Questions about support calls
Can it use our help center articles?
Yes, as notes or a document you add to your profile. Aside uses them as context for its answers.
What about our customers’ privacy?
Calls are transcribed on your computer. When Aside answers, it sends the question and a short transcript excerpt to generate the answer, and doesn’t store them. Check your company’s policy on AI tools for customer calls first. The privacy policy has the details.
Does it work with our phone system?
If the call plays through your computer, like a softphone or a browser dialer, Aside can hear it.
Which plan fits support work?
Each person has their own plan. Pro ($19 a month) covers 600 answers a month with Screen Assist included. Max ($39 a month) adds the Max model and 1,500 answers.
Try Aside on your next support call.
Thirty days free. Forty answers. No card.